{"id":507,"date":"2017-11-08T10:13:09","date_gmt":"2017-11-08T09:13:09","guid":{"rendered":"https:\/\/acolada.de\/unilex-ich-habe-ein-problem-mit-einem-download-woerterbuch\/"},"modified":"2019-06-06T11:48:39","modified_gmt":"2019-06-06T09:48:39","slug":"unilex-problem-mit-abonnement","status":"publish","type":"page","link":"https:\/\/acolada.de\/en\/home\/unilex-probleme\/unilex-problem-mit-abonnement\/","title":{"rendered":"UniLex – problem with subscription dictionary"},"content":{"rendered":"

Possible problems and how to solve them<\/h4>\n

Error message appears in the browser
\n<\/strong>Check the URL. If this is correct, then please contact our hotline<\/a>.<\/p>\n

Login fails
\n<\/strong>Check your user name and password. If both entries are correct, then please contact our hotline<\/a>. 
\n<\/strong><\/p>\n

Dictionary cannot be opened
\n<\/strong>If there is a red symbol on the dictionary icon then it cannot be opened because a licence is no longer available.<\/p>\n

If you have a single subscription, this may occur if you are accessing the online dictionary in two different browsers or on two different devices simultaneously. The problem also occurs when you do not log off correctly and log in again after a few minutes. The licence is immediately free again only after you have logged off correctly.<\/p>\n

If you have several concurrent licences, then more people are currently trying to access the dictionary than there are available licences. If this occurs relatively often, we recommend you increase the number of licences. Please contact us<\/a>.<\/p>\n

Answers to common problems<\/h4>\n

Which login options are available?<\/strong>
\nLog in at the assigned URL (example: https:\/\/www.unilex-online.de) in order to use an online subscription, optionally via<\/p>\n